Frequently Asked Questions
Any other questions? Feel free to contact us by email (lodgestory.belgium@gmail.com), via WhatsApp or via social media.
1
Quelle est l'heure d'arrivée et de départ ?
Check-in: from 4pm (self check-in via a key box)
Check-out until 11am the following day.
2
Puis-je arriver plus tôt ?
Generally, no (due to the time required for cleaning). If your accommodation is ready earlier, we will inform you via WhatsApp during the day.
3
Est-il possible d'arriver après l'heure de check-in prévue ?
Early in the afternoon of your stay, you will receive a code for the key box. This will allow you to check in independently at your convenience. However, we kindly ask that you inform us of your approximate arrival time and avoid arriving after 10 pm, out of respect for our neighbors.
4
Le Wi-Fi est-il disponible dans le lodge ?
Yes. We have chosen to equip the lodge with all modern comforts such as Wi-Fi and a smart TV connected to the internet.
5
Le lodge est-il raccordé à l'eau et l'électricité ?
Yes, the accommodation has running water (mains), hot water, electricity, heating (wood stove) and air conditioning (hot/cold).
6
Comment réserver ?
Bookings are made exclusively online, via this website, or via the Airbnb and Booking platforms.
7
Quand payer ? Quelles sont les différentes méthodes de paiement disponibles ?
The total amount for your stay is payable at the time of booking.
Payments can be made securely:
by bank card;
via Bancontact;
or via the payment system of the platform concerned (Airbnb or Booking.com) when the reservation is made through it.
8
Est-ce que les chiens sont autorisés ?
Our animal friends are not allowed.
9
Est-il possible d'emmener nos enfants avec nous ?
Yes. Lodge Story can accommodate up to 2 adults and 2 children (including infants). A crib is available free of charge upon request, subject to availability. Children remain the responsibility of their accompanying adults.
10
Est-il possible de modifier les dates de ma réservation ?
In principle, the dates of a confirmed reservation cannot be changed. If you are no longer able to stay on the scheduled dates, the cancellation policy in our General Terms and Conditions of Sale applies. However, please do not hesitate to contact us: we will carefully review each request.
11
Puis-je cuisiner dans le lodge ?
Yes. The lodge has a fully equipped kitchen so you can prepare your own meals. You'll find everything you need to cook and fully enjoy your stay, just like at home.
12
Are bed linens and towels provided?
Yes, your bed will be made up just like in a hotel for a truly comfortable experience. Towels and bathrobes will also be provided in the lodge.